Return Policy
At KADO FASHION , your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a simple and flexible return policy to ensure a worry-free shopping experience.
Return Conditions:
- You have 30 days after receiving your order to return an item.
- Items must be returned in their original condition, unworn , unwashed , and with all tags attached .
- Promotional or sale products may not be eligible for return unless otherwise noted.
How to Return an Item:
- Contact our customer service : to inform us of your wish to return an item. Indicate your order number and the reason for the return.
- Prepare your package : Carefully pack the items with their original packaging (if possible).
- Send your package : Return the package to the address available on the site. Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
Refund or Exchange:
- After receiving and inspecting the returned item, we will issue a refund or exchange , whichever you prefer.
- Refund will be made to the original payment method within 7-10 business days .
Ineligible Items:
- Items damaged due to improper use.
- Personalized items or underwear, except in cases of manufacturing defect.